Skip to main content

SAGE Social Science Thesaurus

Search from vocabulary

align
annotate
download

Concept information

... > social science subjects > psychology > applied psychology > industrial psychology > productive and counterproductive employee behavior > customer satisfaction with services

Preferred term

customer satisfaction with services  

Definition

  • This entry provides an overview of some of the key scholarly developments in the area of customer satisfaction with services over the last 25 years. The service sector now dominates employment and gross domestic product figures for the United States and, more broadly, the economically developed world. [Source: Encyclopedia of Industrial and Organizational Psychology; Customer Satisfaction with Services]

Broader concept

Belongs to group

URI

http://data.loterre.fr/ark:/67375/N9J-MCJMQGGZ-Z

Download this concept:

RDF/XML TURTLE JSON-LD