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Concept information

social science subjects > politics and international relations > governance > public-sector management > service delivery
... > social science subjects > business and management > management settings > business management > governance > public-sector management > service delivery

Preferred term

service delivery  

Definition

  • Service delivery can be defined as a process whereby governments deliver publicly identified goods and services to citizens or the community through various mechanisms, instruments, and relationships. Service delivery is a term that has gained prominence in the governance literature over the past half century, particularly under the pressures and promises of an expanding welfare state. [Source: Encyclopedia of Governance; Service Delivery]

Broader concept

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URI

http://data.loterre.fr/ark:/67375/N9J-ZD6NR3V3-B

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