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Concept information

... > social science subjects > business and management > organization studies > organization studies encyc > technologies > call centers
... > social science subjects > business and management > sociology of work > sociology of work encyc > digital and computer revolution: reshaping jobs and workplaces > call centers
... > social science subjects > sociology > sociology of work > sociology of work encyc > digital and computer revolution: reshaping jobs and workplaces > call centers
social science subjects > library and information science > information science > information services > call centers
... > social science subjects > geography > human geography > regional geography > urban studies > buildings (structures) > building interior spaces > offices > call centers
... > social science subjects > geography > human geography > human geography theory > regional geography > urban studies > buildings (structures) > building interior spaces > offices > call centers
... > social science subjects > politics and international relations > governance > crisis management > engineering and technological crises > buildings (structures) > building interior spaces > offices > call centers
... > social science subjects > business and management > management settings > business management > governance > crisis management > engineering and technological crises > buildings (structures) > building interior spaces > offices > call centers

Preferred term

call centers  

Definition

  • A call center is a business entity that processes large volumes of telephone calls from and to internal and external customers. These centers emerged in the service sector in the late 1980s, and were conceived as an efficient way to conduct sales, marketing, and customer service functions. [Source: International Encyclopedia of Organization Studies; Call Centers]

Broader concept

Belongs to group

URI

http://data.loterre.fr/ark:/67375/N9J-ZW8Q921F-3

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