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... > social science subjects > psychology > applied psychology > industrial psychology > productive and counterproductive employee behavior > customer satisfaction with services

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customer satisfaction with services  

Definición

  • This entry provides an overview of some of the key scholarly developments in the area of customer satisfaction with services over the last 25 years. The service sector now dominates employment and gross domestic product figures for the United States and, more broadly, the economically developed world. [Source: Encyclopedia of Industrial and Organizational Psychology; Customer Satisfaction with Services]

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http://data.loterre.fr/ark:/67375/N9J-MCJMQGGZ-Z

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