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social science subjects > business and management > manufacturing and operations > service level

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service level  

Definición

  • The concept of a service level balances the clients' expectation of immediate service fulfillment and the imperative of loading the capacity of service providers to meet the objectives by means of accounting figures. The basic problem is simply illustrated by a stochastic process of upcoming service orders, for example, customers arriving at a supermarket checkout or inbound telephone calls arriving at a call center. [Source: Encyclopedia of Business in Today's World; Service Level]

Concepto genérico

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URI

http://data.loterre.fr/ark:/67375/N9J-NK6LHSML-B

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