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Terme préférentiel

total quality management  

Définition

  • Total quality management (TQM) is a management philosophy and practice that aims to meet and exceed customers' expectations through continuous improvement of processes, the involvement of employees, and a quality-driven leadership vision. From its relatively humble beginnings at the start of the 1980s, TQM became, in the early 1990s, the most established managerial innovation: It was so widely proselytized, with such fervor, that it managed to cross national cultures, state ideologies, forms of ownership, and industrial sectors. [Source: International Encyclopedia of Organization Studies; Total Quality Management]

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URI

http://data.loterre.fr/ark:/67375/N9J-M4TJ9MF7-Q

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