: SAGE: employee grievance systems

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employee grievance systems

Grievance systems are formal organizational procedures designed to address employee complaints. These employee complaints, hereafter referred to as grievances, can range from general disputes about organizational policies (e.g., disputes about interpreting the vacation policy), to specific disputes about how the employee was treated (e.g., conflict with coworkers), to disputes that have legal implications (e.g., racial discrimination). [Source: Encyclopedia of Industrial and Organizational Psychology; Employee Grievance Systems]

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